How do I make a return?Updated 3 months ago
Returns must be initiated within 30 days of receiving your order. Items must be unused, have original tags attached, and be returned in their original packaging.
Return by Mail
To make an online return, please follow the steps below:
- Click here to access our Returns Portal.
- Enter either the email address or ZIP code associated with your order.
- Enter your order number or tracking number.
- Follow the on-screen prompts to submit your return request.
If you need assistance, our customer support team is happy to help:
📧 [email protected]
📞 203-222-2233
When contacting us, please provide your order number and the details of the item(s) you’d like to return.
After receiving your label, print and attach it to your package. You may drop it off at your local USPS office or schedule a pickup with your carrier.
Note: An $8 return fee applies when using our prepaid return label (per order).
Return In Store
You may return items at any of our retail locations. Please bring your order confirmation or packing slip as proof of purchase. All items must have original tags attached.
Refund Process
After your return is received, it will be inspected to ensure it meets our return requirements. If approved, your refund will be issued to the original payment method.
Non-Returnable Items
Some items may not be eligible for return due to hygiene reasons, being final sale, or other restrictions. These items are clearly marked on their product pages.
International Returns
We do not provide prepaid return labels for international orders.
If you’d like to return an item from outside the U.S., please ship it at your own cost to:
Splash of Pink
275 Post Road East
Westport, CT 06880
USA