Returns And Exchanges
Return Policy
Full price items that are unworn, unwashed or unaltered may be returned within 30 days from the date the product (s) is (are) charged and shipped for a merchandise exchange or a full refund based on the original form of payment. Items for which the o
How do I make a return?
Returns must be initiated within 30 days of receiving your order. Items must be unused, have original tags attached, and be returned in their original packaging. Return by Mail. To begin an online return:. Visit www.splashofpink.com and log in to you
Can I exchange an item?
If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 30 days from the date of purchase. If you need to exchange an item, it's recommended that you place a new order and send back your original
Do you offer free return shipping?
We are pleased to offer free standard shipping within the United States for all orders of $125 or more. Members of our Hibiscus Tier in the Pink Perk Rewards Program receive complimentary shipping on all orders, excluding bulk items. To learn more ab
How long will it take for my return to be processed once it is received?
Once your return is received, our team will process it within 48 hours. You’ll receive an email confirmation once your return has been completed. Please note:. Refunds typically take 24–48 hours to process. Once processed, you’ll receive a refund not
What if the item(s) I want to return came with a gift with purchase (GWP)?
For a qualifying purchase with a GWP(s) included with your initial order, the GWP(s) must be returned if a full refund is requested. If the GWP(s) is/are not sent back your refund will be reduced by the retail price of the GWP(s). If the item(s) you
Can I exchange an item if I removed the tags?
If you still have the tags — even if they are not attached — please contact us at 203-222-2233 or [email protected]. Our team will review your request and let you know if we’re able to assist with an exchange.
What should I do if I can't find my return label email?
If you haven’t received your return label email or can’t locate it, please contact us at 1-203-222-2233 or [email protected]. We’ll be happy to resend it and make sure you receive your return label promptly, without any delay. Please note: Return
Can I update my shipping address after placing an order?
We understand that sometimes you may need to change your shipping address. Please note: Once an order has been fulfilled, we are unable to update the shipping address. If your order hasn’t shipped yet, contact us as soon as possible with the correct
What should I do if I haven't received a response to my return request?
If you haven’t received a response to your return request within a couple of days, please first review our Return Policy to ensure all requirements have been met. Return requests are typically responded to within 24 hours; however, this does not incl
How can I exchange an item at the store?
If you are looking to exchange an item, please note the process depends on where it was purchased:. Purchased at Splash of Pink: We would be happy to assist you with an in-store exchange, as long as it is within our 30-day return policy. Purchased fr