We’re here to make your shopping experience as bright as your style! Send us a message — our team is happy to help with anything you need.

Have a question or need assistance? Send an email to our Customer Experience Team, and we’ll be happy to help!

We’d love to hear from you! Call our Customer Experience Team — we’re always happy to help brighten your day (and your closet!).

splashofpink

<article tabindex="-1" dir="auto" data-turn-id="request-WEB:67c61e4f-6a05-4749-9952-fb46c7cc15cf-8" data-testid="conversation-turn-18" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="05732019-22bd-497a-beb6-61dbf62ba972" dir="auto" data-message-model-slug="gpt-5-1"><p data-start="57" data-end="555" data-is-last-node data-is-only-node><span style="font-family: Merriweather; font-size: 18px;">Free gift wrapping is available for our Hibiscus and Magenta members; for all other customers, gift wrapping service is available for a $4 fee. You can also include a custom note for the recipient, and we&#x2019;ll add it to your package. Please check your account details to confirm your eligibility. Let us know if you need any help!</span></p></div></div></article><div data-edge="true"><br></div>

Free gift wrapping is available for our Hibiscus and Magenta members; for all other customers, gift wrapping service is available for a $4 fee. You can also include a custom note for the recipient, and we’ll add it to your package. Please check your

How do I qualify for free gift wrapping?

Frequently Asked Questions

Return Policy

Holiday Return Policy

How can I exchange an item at the store?

How do I make a return?

Can I exchange an item?

Do you offer free return shipping?

How long will it take for my return to be processed once it is received?

What if the item(s) I want to return came with a gift with purchase (GWP)?

Can I exchange an item if I removed the tags?

What should I do if I can't find my return label email?

Can I update my shipping address after placing an order?

What should I do if I haven't received a response to my return request?

Returns And Exchanges

How long will it take to receive my order?

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Where can I see my order history?

Can I change or cancel my order after I complete it?

What do I do if I receive the wrong item in my order?

What are my options if an ordered item is no longer available or delayed?

What should I do if my order arrived with missing items?

Can I add additional items to my order after it has been placed?

What should I do if I suspect my order was not confirmed?

Orders

Do you offer free shipping?

Do you ship internationally?

When will my order ship?

How do I track my package & how long will it take for my order to arrive?

Can I change my shipping method after I've placed my order?

How do you handle refunds for shipping errors or delays?

How are shipping costs calculated?

What should I do if my order has an incorrect or incomplete address?

Shipping

Can you tell me more information about your products?

What sizes do you carry?

What if the Product I Want Is Out Of Stock?

Product

Where are you located?

How can I get in touch with you?

Where Can I Find You On Social Media?

Contact Us/Stores

Can I send someone a gift?

Gift Cards

How do I apply promo/discount codes?

Do you offer a discount for first-time customers?

Discounts

Do you have a reward program?

Why did my rewards points disappear?

How can I add my birthday to receive additional rewards points?

How can I view my rewards history and retrieve related codes?

How can I track or apply my rewards points to a purchase?

How is my Pink Perks tier determined?

What should I do if I have issues logging into my account?

Rewards Program

Can I get a list of sale prices on your products?

Do you have a mobile app for shopping?

Can items be held during sale times?

Do you offer any promotions or gifts with purchase?

What should I do if I didn't receive a promotional gift with my purchase?

Caring for Your Lilly Pulitzer Clothing

What is the personal shopper service?

What payment types do you accept?

Payment Options

How do I use my store credit for a purchase?

What should I do if my refund amount is incorrect?

Payment

How do I qualify for free gift wrapping?Updated 3 days ago