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We’d love to hear from you! Call our Customer Experience Team — we’re always happy to help brighten your day (and your closet!).

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If an item in your order is delayed or out of stock, we&#x2019;re happy to offer a full refund. If you prefer, we can also help you choose a similar in-stock item that can ship right away. Additionally, we offer store credit if that&#x2019;s more convenient for you.Just let us know what you&#x2019;d like to do, and we&#x2019;ll take care of the rest.

If an item in your order is delayed or out of stock, we’re happy to offer a full refund. If you prefer, we can also help you choose a similar in-stock item that can ship right away. Additionally, we offer store credit if that’s more convenient for yo

What are my options if an ordered item is no longer available or delayed?

Orders

Return Policy

How do I make a return?

Can I exchange an item?

Do you offer free return shipping?

How long will it take for my return to be processed once it is received?

What if the item(s) I want to return came with a gift with purchase (GWP)?

Can I exchange an item if I removed the tags?

What should I do if I can't find my return label email?

Can I update my shipping address after placing an order?

What should I do if I haven't received a response to my return request?

How can I exchange an item at the store?

Returns And Exchanges

How long will it take to receive my order?

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Where can I see my order history?

Can I change or cancel my order after I compleate it?

What do I do if I receive the wrong item in my order?

What should I do if my order arrived with missing items?

Can I add additional items to my order after it has been placed?

What should I do if I suspect my order was not confirmed?

Do you offer free shipping?

Do you ship internationally?

When will my order ship?

How do I track my package & how long will it take for my order to arrive?

Can I change my shipping method after I've placed my order?

How do you handle refunds for shipping errors or delays?

How are shipping costs calculated?

What should I do if my order has an incorrect or incomplete address?

Shipping

Can you tell me more information about your products?

What sizes do you carry?

What if the Product I Want Is Out Of Stock?

Product

Where are you located?

How can I get in touch with you?

Where Can I Find You On Social Media?

Contact Us/Stores

Can I send someone a gift?

Gift Cards

How do I apply promo/discount codes?

Do you offer a discount for first-time customers?

Discounts

Do you have a reward program?

Why did my rewards points disappear?

How can I add my birthday to receive additional rewards points?

How can I view my rewards history and retrieve related codes?

How can I track or apply my rewards points to a purchase?

How is my Pink Perks tier determined?

What should I do if I have issues logging into my account?

Rewards Program

Can I get a list of sale prices on your products?

Do you have a mobile app for shopping?

What is the Personal Shopper service?

Can items be held during sale times?

Do you offer any promotions or gifts with purchase?

How do I qualify for free gift wrapping?

What should I do if I didn't receive a promotional gift with my purchase?

Caring for Your Lilly Pulitzer Clothing

Frequently Asked Questions

How do I use my store credit for a purchase?

What should I do if my refund amount is incorrect?

Payment

What are my options if an ordered item is no longer available or delayed?Updated 23 days ago