Orders
How long will it take to receive my order?
When you place an order online or over the phone you can expect your order for all items in stock to ship out within 24-48 hours. We indicate the stock status of each item that you are placing in your cart and purchasing at checkout with the followin
What if my package gets lost or arrives damaged?
Oh no! We hope this doesn’t happen, but if it does — don’t worry, we’ll figure it out together! 💕. While our shipping carriers work independently to deliver your package, we’re here to help if something goes wrong. Marked as Delivered but Not Receiv
My order was marked delivered but it’s not here.
If your tracking shows “Delivered” but you haven’t received your package yet, don’t worry — it might still be on the way! 💕. Here are a few steps to try first:. Check Around Your HomeCarriers often leave packages in a safe spot such as a porch, gara
Where can I see my order history?
If you have registered an account with us, all of your transactions will appear under your order history. You can check all of the details regarding past purchases and order history. View your account HERE.
Can I change or cancel my order after I compleate it?
If you made a mistake and need to cancel or change your order placed during a non-sale or non-promotional gift day, please call us at 203.222.2233 if it is during business hours. We will do our best to accommodate the changes. If the order is placed
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
What are my options if an ordered item is no longer available or delayed?
If an item in your order is delayed or out of stock, we’re happy to offer a full refund. If you prefer, we can also help you choose a similar in-stock item that can ship right away. Additionally, we offer store credit if that’s more convenient for yo
What should I do if my order arrived with missing items?
Not to worry! At times, we ship orders in multiple parts, so some items may arrive separately. Please check your packing slip first — if the missing item is not listed there, it means it will be shipped in a later shipment. If the item is listed on y
Can I add additional items to my order after it has been placed?
If you’d like to add additional items to your order shortly after placing it, please contact us with your order details at 203-222-2233 or [email protected]. Please note: We can only add items to orders that have not yet been fulfilled.
What should I do if I suspect my order was not confirmed?
If you believe your order didn’t go through but you were still charged, start by checking for an order confirmation email. If you don’t see one, verify whether the order might have been placed under a different email address or account. If you’re uns